Logs not displaying after firmware update on ZyWall ATP200

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techsupport
techsupport Posts: 3 image  Freshman Member
First Comment First Anniversary
in Security

I'm encountering an issue with one of our ZyWall ATP200 units and seeking insights or resolutions from anyone who might have experienced something similar.

Three months ago, we auto-updated to the latest firmware version (5.37 ABFW.1), and since then, the logs under Monitor > Log have ceased to update on this specific device. The last log entry displays "ATP200 is configured successfully with startup configuration file," which coincides with the last reboot following the firmware update 3 months ago. This issue is isolated to just one of our two ATP200 units, with the other functioning as expected.

Key points:
- We first noticed the problem immediately after the firmware update.
- No new logs are being generated post-reboot; the log is essentially paused.
- Log filtering options have been checked and confirmed not to be the issue.

Has anyone faced a similar issue, or does anyone have any troubleshooting tips or solutions to suggest? Any advice on how to restore log functionality would be greatly appreciated.

All Replies

  • PeterUK
    PeterUK Posts: 4,264 image  Guru Member
    250 Answers 2500 Comments Friend Collector Eighth Anniversary

    Maybe backup the config and do a reset

  • techsupport
    techsupport Posts: 3 image  Freshman Member
    First Comment First Anniversary

    Even after a backup and restore, the problem persists. I have verified by sending the logs to a remote server that the logs are being collected, just not displayed on that page.

  • Mario
    Mario Posts: 109 image  Ally Member
    Zyxel Certified Network Engineer Level 1 - Security First Comment Friend Collector Sixth Anniversary

    Hi @techsupport

    I had a similar problem after a FW Upgrade.
    On my System was a change on the Log Settings, maybe this helps you.

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  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,568 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments

    Hi @techsupport,

    Can you send me your device web gui access in PM for further checking?

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