USG20-VPN Cant register on Nebula

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dukisha016
dukisha016 Posts: 11
Friend Collector First Comment
edited February 29 in Security

Hi!

I recently purchased a 2nd hand USG20-VPN.

I want to use Nebula since it is easier to manage.
I registered the device on myZyxel portal and added the device on Nebula Cloud service.
The device is in Nebula mode(see the attached image) but Nebula still waits for ZTP(see the attached image).
The device is running the latest firmware ,5.37(ABAQ.2)(updated using local access).

What do I do now to register the device on Nebula

Nebula Nativ Deployment is grayed out.
The device is connected to the internet(using the firewall while writing the ticket)

NoNebula2.JPG
NoNebula.JPG

Kind regards

Accepted Solution

  • dukisha016
    dukisha016 Posts: 11
    Friend Collector First Comment
    Answer ✓
    Options

    Hi!

    I created a ticket so the issue is resolved.
    What one needs to do is following:
    1) Choose ZTP.
    2) In the link you receive(on step 6) one alters the link so that it points to the gateway.
    3) Go through the activation process

All Replies

  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,368  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited March 5
    Options

    Hello @dukisha016
    Could you please provide the serial number and MAC address of your USG20-VPN via private message? With this information, we will be able to assist you further by conducting a more detailed investigation from the server side.

  • dukisha016
    dukisha016 Posts: 11
    Friend Collector First Comment
    Answer ✓
    Options

    Hi!

    I created a ticket so the issue is resolved.
    What one needs to do is following:
    1) Choose ZTP.
    2) In the link you receive(on step 6) one alters the link so that it points to the gateway.
    3) Go through the activation process

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