NWA50AX speed

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  • Zyxel_Nami
    Zyxel_Nami Posts: 656  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @StefanZ

    Yet after some days, sometimes a month they manage to not give users any service anymore.

    ⇒ Do you mean that the APs have stopped providing WiFi service to clients after operating normally for several days or even up to a month? Could you also share how you manage to restore the service when this occurs?

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  • StefanZ
    StefanZ Posts: 202  Master Member
    First Comment First Answer Friend Collector Community MVP
    https://community.zyxel.com/en/discussion/comment/62872#Comment_62872

    Reboot via webinterface or just tell people "pull the plug".

    Our Apple Mac clients failed to connect.

    BUT I also realized last week, that there were 3 updates I totally missed!
    Pretty sure the auto-update reminder on the NWA50AX worked before…

    Anyway, I updated them all and so far no complaints.
    There seem to have been som bug fixes that fit our problem.

  • jpblanch75
    jpblanch75 Posts: 125  Ally Member
    First Comment Friend Collector Second Anniversary Community MVP

    I have similar issues on 2.4ghz on NWA210 APs. They are not performing as they should.

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,007  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @jpblanch75

    The chipset design on the NWA210AX differs from that of the NWA50AX AP, therefore the issue is different. In our previous discussion about your speed problem, as we couldn’t replicate the issue from our end, we would appreciate your assistance in further troubleshooting.

    For further discussion regarding your concern, please refer to the following thread and our private messages.

    https://community.zyxel.com/en/discussion/20647/speeds-have-degraded-over-the-last-year-with-the-nwa210ax-access-points

    Kay

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