It is possible to restore the NWA5123-AC-HD device

ZyxelAp
ZyxelAp Posts: 5
First Comment
edited May 2024 in Wireless
putty.log
photo_2024-03-14_13-43-08.jpg

Hello
After an unsuccessful device reset. Is it possible to restore the equipment? I am attaching the log file.
when entering commands it gives an error

Best Answers

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,654  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hi @ZyxelAp

    Couldn't your AP boot up? Did you do a firmware upgrade but a power outage occurred during the upgrade process?

    Zyxel Melen


  • ZyxelAp
    ZyxelAp Posts: 5
    First Comment
    Answer ✓

    Dear Melene! Thank you very much for your help
    Everything is restored and working

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,654  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hi @ZyxelAp

    Couldn't your AP boot up? Did you do a firmware upgrade but a power outage occurred during the upgrade process?

    Zyxel Melen


  • ZyxelAp
    ZyxelAp Posts: 5
    First Comment

    Dear Melen, out of ignorance, I did not disable it on the NXC2500 controller, auto-updating of points to version 6.10 was enabled, this point caught this update and after the automatic installation this incident occurred. Found an article https://community.zyxel.com/en/discussion/12858/problem-with-ap-nwa5123-ac-hd
    the situation is similar, but my point does not respond to commands..

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,654  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @ZyxelAp

    The command you typed in is not for our AP. Let me send you a document for firmware recovery. Please check your inbox.

    Zyxel Melen


  • ZyxelAp
    ZyxelAp Posts: 5
    First Comment
    Answer ✓

    Dear Melene! Thank you very much for your help
    Everything is restored and working

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