USG20-VPN Cant register on Nebula

dukisha016 · February 29

Hi!

I recently purchased a 2nd hand USG20-VPN.

I want to use Nebula since it is easier to manage.
I registered the device on myZyxel portal and added the device on Nebula Cloud service.
The device is in Nebula mode(see the attached image) but Nebula still waits for ZTP(see the attached image).
The device is running the latest firmware ,5.37(ABAQ.2)(updated using local access).

What do I do now to register the device on Nebula

Nebula Nativ Deployment is grayed out.
The device is connected to the internet(using the firewall while writing the ticket)

Kind regards

dukisha016 · March 20

Hi!

I created a ticket so the issue is resolved.
What one needs to do is following:
1) Choose ZTP.
2) In the link you receive(on step 6) one alters the link so that it points to the gateway.
3) Go through the activation process

Zyxel_Stanley · March 5

Hello @dukisha016
Could you please provide the serial number and MAC address of your USG20-VPN via private message? With this information, we will be able to assist you further by conducting a more detailed investigation from the server side.

dukisha016 · March 20

Hi!

I created a ticket so the issue is resolved.
What one needs to do is following:
1) Choose ZTP.
2) In the link you receive(on step 6) one alters the link so that it points to the gateway.
3) Go through the activation process

USG20-VPN Cant register on Nebula

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