Android devices cannot connect to the WiFi
Hey Zyxel Team,
We are facing an issue with 3 payment terminals(Android devices).
Each device cannot connect to the WiFi: it shows "saved" beside the SSID but it doesn't connect.
When I click on connect, it briefly shows "connecting" and then "saved".
Any recommendations, or experiences with similar issues?
I compared it with another installation with the same setup and it works.
I tried to disable/enable 2.4GHz or 5GHz to see how it reacts without success.
There are no MAC address filters.
We can connect iPads and laptops to this network but not those 3 terminals.
Best Answers
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try changing Security Mode wpa2-mix
1 -
Hi @Aurélien ,
If other clients are successfully connecting to the SSID but Android devices are having trouble, please consult this article for troubleshooting guidance.
1
Guru Member
Zyxel Employee
All Replies
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Topology:
- SCR 50AXE > GS1915-8EP > NWA220AX-6E0 -
try changing Security Mode wpa2-mix
1 -
Hi @Aurélien ,
If other clients are successfully connecting to the SSID but Android devices are having trouble, please consult this article for troubleshooting guidance.
1 -
Updating from WPA2 to WPA3 and it worked!
Thank you guys!0
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