Content Filter on USG Flex100 block business website

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arthurkk
arthurkk Posts: 9
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in Security

Hi all,

Recently, our user not able to visit one of business website normally. However, I cannot found any error log from flex100. Below is the website which is categorised as "Business"

" https://www.nortonrosefulbright.com/ " . We only see the error page without any warning. Even I manually add its ip (152.199.39.108) into "Trusted Web Sites" under Web Content Filter. Should I miss something? Tks.

Error Page.png

Accepted Solution

  • Zyxel_Kevin
    Zyxel_Kevin Posts: 795  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Answer ✓
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    The issue from the website block by wildcard domain object.

    Kindly feel free to contact us again if any issue. Thank you

All Replies

  • electsystech
    electsystech Posts: 31  Freshman Member
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    Add *nortonrosefullbright.com to Trusted Whitelist and make sure under the Profile Management> Custom Service, you have Enable Custom Service selected and Check common Trusted / Forbidden list.

    image.png

  • arthurkk
    arthurkk Posts: 9
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    edited May 7
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    Thanks Electsystech, I've did what you suggested , however it still doesn't work. Even I use Guest Zone which not apply any "content filter" policy.

    Screenshot 2024-05-07 at 9.40.58 AM.png
    Guest.png

  • Zyxel_Kevin
    Zyxel_Kevin Posts: 795  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @arthurkk ,

    Greeting forum, May we have remote session to check the issue ?

    Please find the inbox .

    Thank you

  • arthurkk
    arthurkk Posts: 9
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    Hi Kevin,

    I just found only one of our office not able to reach that website. I will check with our ISP first. Thank you so much.

  • arthurkk
    arthurkk Posts: 9
    First Anniversary First Comment
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    Kevin,

    Thank you so much. The problem has been solved.

  • Zyxel_Kevin
    Zyxel_Kevin Posts: 795  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Answer ✓
    Options

    The issue from the website block by wildcard domain object.

    Kindly feel free to contact us again if any issue. Thank you

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