SSL VPN problem

2

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  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    50 Answers 500 Comments Friend Collector Fourth Anniversary

    @CDS
    Can you share more details or information regarding to the"Can't get authentication token"?

    Do you mean you can not get current status of licenses?
    Charlie

  • CDS
    CDS Posts: 16  Freshman Member
    First Comment Fourth Anniversary
    No. I mean the exact Problem which is described in the beginning of this thread. 
    The connection from the Secuextender fails with the error "Can't get authentication token".
  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    @CDS
    Regarding to your description, 
    Can you private message configuration for checking.
    Charlie
  • Jatama
    Jatama Posts: 6  Freshman Member
    First Comment Second Anniversary
    ZyWall 110 fw 4.32(AAAA.0). Same problem 

    [SecuExtender Agent][ERROR]   **** Error 0x800b010f authenticating server credentials! (0x0)
    [SecuExtender Agent][DETAIL]  SSL session is created
    [SecuExtender Agent][DETAIL]  Can't get authentication token(1)
    [SecuExtender Agent][DEBUG]   SSL Connection is going to be closed
    [SecuExtender Agent][ERROR]   user login device failed (0x0)
    [SecuExtender Agent][DEBUG]   SSL Connection is going to be closed
    [SecuExtender Agent][DETAIL]  Connection ends.
  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    @Jatama
    Regarding to your description, 
    Can you private message configuration for checking.
    Charlie
  • Jatama
    Jatama Posts: 6  Freshman Member
    First Comment Second Anniversary
    I sent my configuration few days ago
  • CDS
    CDS Posts: 16  Freshman Member
    First Comment Fourth Anniversary
    Me aswell. I struggle to now create the requested logs from Secuextender and USG at the same time .....
  • Zyxel_Charlie
    Zyxel_Charlie Posts: 1,034  Zyxel Employee
    50 Answers 500 Comments Friend Collector Fourth Anniversary
    @Jatama

    I did received your message, but I think you forgot to attached the configuration to me. Please private message the configuration to me again.

    @CDS
    I had sent you the guide about how to collect the information on Jan. 17th , had you received it since I didn’t get your feedback so far.

    Charlie
  • CDS
    CDS Posts: 16  Freshman Member
    First Comment Fourth Anniversary
    Well, 
    the problem is not how to create the traces, but more how physically create both at the same time - while the PC with Secuextender is in a physically different location than the USG (otherwise I wouldn't need a VPN connection:...)
    But anyway on update: I updated to V4.33 yesterday. I still can not get SSL VPN to work, but now the error is different. I'll try to dig into this now and get back when having news on this ...

  • InShape
    InShape Posts: 1  Freshman Member
    First Comment Third Anniversary

    I have the Same Problem by our Customer

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