My SCR50AXE is auto rebooting, How can I diagnostic?
SCR 50AXE is security router base-on cloud management, this router is very so many problem. it's auto reboot every times. The longest time I could use it was 2 hrs.
I confirm it's not related about my ISP. because I have another access point. it still normal. (I have connected with DHCP mode.)
I try to fix with myself about 1-2 days because support Thailand is slowly. but I can't do anythings. I would like to use diagnostic logs and sent to support but I can't do that, because this router is down.
How can I do. Please help?
I have bad experience on this router. :(
All Replies
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Dear @PMPINGPC
Thanks for the feedback.
We have arranged for our local support team to get in touch with you directly to investigate this issue.1 -
Hi Jerry,
I'll update.Yesterday, local support called me to do a remote check, but it couldn't troubleshoot.
Today, I already sent my devices to Zyxel local support for a check.
Thank you
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I'll update. local support already changed new devices to me.
thank you
0 -
Having the same issue
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Hi @Pook
Please help to provide us with the Org and Site name in a private message.
And please follow the steps below to enable the Nebula support request0
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