My SCR50AXE is auto rebooting, How can I diagnostic?

PMPINGPC
PMPINGPC Posts: 4
First Comment
edited January 17 in Security

SCR 50AXE is security router base-on cloud management, this router is very so many problem. it's auto reboot every times. The longest time I could use it was 2 hrs.

I confirm it's not related about my ISP. because I have another access point. it still normal. (I have connected with DHCP mode.)

I try to fix with myself about 1-2 days because support Thailand is slowly. but I can't do anythings. I would like to use diagnostic logs and sent to support but I can't do that, because this router is down.

How can I do. Please help?

I have bad experience on this router. :(

nebula.png

All Replies

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,271  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments

    Dear @PMPINGPC

    Thanks for the feedback.
    We have arranged for our local support team to get in touch with you directly to investigate this issue.

    Engage in the Community, become an MVP, and win exclusive prizes!

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  • PMPINGPC
    PMPINGPC Posts: 4
    First Comment
    edited October 2023

    Hi Jerry,

    I'll update.

    Yesterday, local support called me to do a remote check, but it couldn't troubleshoot.

    Today, I already sent my devices to Zyxel local support for a check.

     

    Thank you

  • PMPINGPC
    PMPINGPC Posts: 4
    First Comment

    I'll update. local support already changed new devices to me.

    thank you

  • Pook
    Pook Posts: 143  Ally Member
    First Comment First Answer Friend Collector Nebula Gratitude

    Having the same issue

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,271  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 50 Answers 1000 Comments

    Hi @Pook
    Please help to provide us with the Org and Site name in a private message.
    And please follow the steps below to enable the Nebula support request

    https://community.zyxel.com/en/discussion/17197/atp-flex-how-to-turn-on-support-request-on-nebula

    Engage in the Community, become an MVP, and win exclusive prizes!

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