My SCR50AXE is auto rebooting, How can I diagnostic?

PMPINGPC · October 2023

SCR 50AXE is security router base-on cloud management, this router is very so many problem. it's auto reboot every times. The longest time I could use it was 2 hrs.

I confirm it's not related about my ISP. because I have another access point. it still normal. (I have connected with DHCP mode.)

I try to fix with myself about 1-2 days because support Thailand is slowly. but I can't do anythings. I would like to use diagnostic logs and sent to support but I can't do that, because this router is down.

How can I do. Please help?

I have bad experience on this router. :(

Zyxel_Jerry · October 2023

Dear @PMPINGPC

Thanks for the feedback.
We have arranged for our local support team to get in touch with you directly to investigate this issue.

PMPINGPC · October 2023

Hi Jerry,

I'll update.

Yesterday, local support called me to do a remote check, but it couldn't troubleshoot.

Today, I already sent my devices to Zyxel local support for a check.

Thank you

PMPINGPC · January 17

I'll update. local support already changed new devices to me.

thank you

Pook · May 23

Having the same issue

Zyxel_Jerry · May 24

Hi @Pook
Please help to provide us with the Org and Site name in a private message.
And please follow the steps below to enable the Nebula support request

https://community.zyxel.com/en/discussion/17197/atp-flex-how-to-turn-on-support-request-on-nebula

My SCR50AXE is auto rebooting, How can I diagnostic?

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