how to do a complete uninstall of vpn client software on windows? is threre a registry hack?

digimatikag
digimatikag Posts: 2  Freshman Member
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in Service & License

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  • digimatikag
    digimatikag Posts: 2  Freshman Member
    First Comment Second Anniversary
    Answer ✓

    Hi Kay, yes we would like to uninstall completely but the console password is unknown. Uninstall is not possible without password.

    Thanks for an answer.

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,280  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    Answer ✓

    Hi @digimatikag

    You may try the following steps to uninstall the software:

    1. Click on the Start Menu.
    2. Search for "Uninstall ZyWALL SecuExtender".
    3. Right-click on the program and select "Run as administrator". image.png
    4. Follow the prompts to proceed with the uninstallation process.

    By doing so, the uninstallation should work. If you still encounter issues during the uninstall process, please provide a screen recording and share it with us through a private message. This will help us understand your situation more clearly.

    Kay

All Replies

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,280  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @digimatikag

    Would you like to uninstall the ZyWALL SecuExtender software from your Windows system?

    Kay

  • digimatikag
    digimatikag Posts: 2  Freshman Member
    First Comment Second Anniversary
    Answer ✓

    Hi Kay, yes we would like to uninstall completely but the console password is unknown. Uninstall is not possible without password.

    Thanks for an answer.

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,280  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    Answer ✓

    Hi @digimatikag

    You may try the following steps to uninstall the software:

    1. Click on the Start Menu.
    2. Search for "Uninstall ZyWALL SecuExtender".
    3. Right-click on the program and select "Run as administrator". image.png
    4. Follow the prompts to proceed with the uninstallation process.

    By doing so, the uninstallation should work. If you still encounter issues during the uninstall process, please provide a screen recording and share it with us through a private message. This will help us understand your situation more clearly.

    Kay

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