Smart mesh went bananas

saltet
saltet Posts: 33  Freshman Member
First Comment Friend Collector First Anniversary
in Wireless

my new smartmesh with three Nwe130 BE went offline this morning. The ap;s was installed and running a week a go and all went well. The root ap is connected to Zyxel 5101. The root ap is still green but the other two are red indicated.
Looking at the log something is happening. ?

Why is the smartmesh offline.
You Zyxel team have access to my account.
can you please give mean advice.

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Accepted Solution

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,577  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hi @saltet,

    After checking, we found that your APs crashed many times. That is why the smart mesh was offline.

    In addition, since your APs have been upgraded to the latest firmware which fixes the crash issue, they are working well after 6/20. Please help to check if the issue happens again. Thanks in advance.

    Zyxel Melen


All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,577  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @saltet,

    Thanks for the privilege. We are checking on it and I will update you once I have further information.

    Zyxel Melen


  • saltet
    saltet Posts: 33  Freshman Member
    First Comment Friend Collector First Anniversary

    Looking forward to hear from you.
    my account is.
    tomas.salzmann@telia.com


    To solve my immediate problem I restarted the ap,s but the question is why did the ap go bananas.

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,577  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hi @saltet,

    After checking, we found that your APs crashed many times. That is why the smart mesh was offline.

    In addition, since your APs have been upgraded to the latest firmware which fixes the crash issue, they are working well after 6/20. Please help to check if the issue happens again. Thanks in advance.

    Zyxel Melen


  • saltet
    saltet Posts: 33  Freshman Member
    First Comment Friend Collector First Anniversary

    Thanks a lot for your answer. That explain why my ap went off line.
    since the upgrade -which I was unknown about - they have been working fine.
    Best regards

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