No WiFi

Takutolady_2
Takutolady_2 Posts: 2
First Comment
in Wireless

Hello, I'm in a rental apartment with a zyxel router, everything was fine, I went on a week long trip and came back yesterday noticing that there was a red light on the router and I couldn't find the WiFi network on my phone or computer. There is internet connection through the Lan cable. I already tried to switch on and off, unplug all the cables, reset to fabric settings and I even go to the inside settings through the 192.168.1.1 and all the WiFi settings are on. I don't understand what's wrong, and the agency of the rental apartment doesn't helped so much, I really need the WiFi connection

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All Replies

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,280  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @Takutolady_2

    To assist you better, could you please provide the following information?

    1. What is your router model? Is it the Nebula FWA510 or a different model?
    2. What is your device's current firmware version? If possible, please check for and install any available firmware updates to see if this resolves the issue.

    Kay

  • Takutolady_2
    Takutolady_2 Posts: 2
    First Comment

    Hi!

    The model is NR5103E and firmware V1.00(ACDJ.1)b3_D0

  • Bob_C
    Bob_C Posts: 211  Zyxel Employee
    5 Answers First Comment Friend Collector Sixth Anniversary

    Hi Takutolady_2,

    Does it help if you disable Easymesh controller (Wi-Fi > Easymesh)?

    Or does it help if you disable same settings for 2.4G and 5G (untick the top box on Wi-Fi > General tab) and rename 5G SSID (choose "5GHz" from Band's drop-down list, rename "WiFi Network Name)?

    Regards,

    Bob

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