Device already registered but not in my list of registered devices

Papa_DIOP
Papa_DIOP Posts: 17  Freshman Member
First Comment Sixth Anniversary
edited July 25 in Security

Hi, there!

How can I unregister a device that i probaly forgot to remove from a previously deleted site/organization ? I will then register it on a new site.

Accepted Solution

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,210  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    Answer ✓

    Hi @Papa_DIOP

    I've sent you a private message. Please provide your device's MAC address and serial number, along with the email address used to register the device for verification.

    Kay

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  • Zyxel_Kay
    Zyxel_Kay Posts: 1,210  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @Papa_DIOP

    To check which organization your device belongs to in your Nebula account, you can use the "My devices & services" feature located in the top right corner 💬 button.

    Untitled Image

    If you want to register the device to another Nebula organization, you can use the Nebula mobile app and scan the device's QR code for registration.

    If the above guidance does not resolve your problem, please provide us with the device's MAC address and S/N through a private message.

    Kay

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    See how you've made an impact in Zyxel Community this year! https://bit.ly/Your2024Moments_Community

  • Papa_DIOP
    Papa_DIOP Posts: 17  Freshman Member
    First Comment Sixth Anniversary

    Thank you, Kay.

    The device does not appear on my list, still. Please advise on which email adrs I should send a private message.

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,210  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    Answer ✓

    Hi @Papa_DIOP

    I've sent you a private message. Please provide your device's MAC address and serial number, along with the email address used to register the device for verification.

    Kay

    Untitled Image

    See how you've made an impact in Zyxel Community this year! https://bit.ly/Your2024Moments_Community

  • Papa_DIOP
    Papa_DIOP Posts: 17  Freshman Member
    First Comment Sixth Anniversary

    Thank you, Kay.

    You did help to retrieve the registered device. Thank you very much.

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