usg flex 700H

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noc_aba
noc_aba Posts: 37 image  Freshman Member
First Comment Fifth Anniversary
in USG FLEX H Series

external port P2 gest stuck after power off/on. We have tu unplug/plug the cable on P2 to get it working again.

since this port is the 'wan port' for us, the customer can't access Internet without a manual action on premise.

Very disappointing

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  • Zyxel_Kay
    Zyxel_Kay Posts: 1,279 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @noc_aba

    To help us understand the situation better, could you please clarify if the "power off/on" you mentioned refers to rebooting the entire device or just deactivating/reactivating the port?

    Additionally, could you please provide the following information:

    1. The current firmware version of your USG FLEX 700H.
    2. The configuration settings for the affected port (P2).
    3. A copy of the startup configuration file (startup-config.conf) located at Maintenance > Firmware/File Manager > Configuration File. You can send it to us via private message for further analysis.
    4. When did this issue first occur? Was there any recent change in configuration or setup before the problem started?

    Kay

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