Client connection "hangs" when roaming trough the building

Remi
Remi Posts: 1  Freshman Member
First Anniversary
in Nebula

Hello,

I am new to troubleshooting access points. I have 7 NWA50AX APs in my house, and when I move from one room to another, I observe something strange.

I can walk through the whole house streaming YouTube, but when I change rooms, open Google, and try to search, the client often does not respond. Only when I disconnect from the network and reconnect again Google responds.

Any thoughts? I was wondering if I have too many APs.

Where do I start?

Thanks!

Accepted Solution

  • Zyxel_Nami
    Zyxel_Nami Posts: 659  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hello @Remi

    There could be several factors affecting the wireless connection of your client:

    1. Obstacles: Physical barriers like walls or devices (e.g., microwaves) can weaken the signal, leading to a drop in performance.
    2. Signal Overlap: Ensure proper signal overlap (15-20%) between APs for seamless roaming to avoid disconnections.
    3. AP Selection by Client: The client device generally decides which AP to connect to, typically choosing the one with the strongest perceived signal. However, even if a closer AP is available, the client might remain connected to a more distant AP as long as the connection appears stable.

    When your client hangs during a Google search, check which AP it is connected to by navigating to Nebula Control Center > Clients > Client list and selecting the Wireless tab.

    If the client is connected to a distant AP, increase the threshold at Configure > Access points > Radio settings > Smart steering to prompt it to connect to a nearer AP.

    image.png

    Nami

All Replies

  • Zyxel_Nami
    Zyxel_Nami Posts: 659  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hello @Remi

    There could be several factors affecting the wireless connection of your client:

    1. Obstacles: Physical barriers like walls or devices (e.g., microwaves) can weaken the signal, leading to a drop in performance.
    2. Signal Overlap: Ensure proper signal overlap (15-20%) between APs for seamless roaming to avoid disconnections.
    3. AP Selection by Client: The client device generally decides which AP to connect to, typically choosing the one with the strongest perceived signal. However, even if a closer AP is available, the client might remain connected to a more distant AP as long as the connection appears stable.

    When your client hangs during a Google search, check which AP it is connected to by navigating to Nebula Control Center > Clients > Client list and selecting the Wireless tab.

    If the client is connected to a distant AP, increase the threshold at Configure > Access points > Radio settings > Smart steering to prompt it to connect to a nearer AP.

    image.png

    Nami

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