Zyxel XS1930-12HP 1-8 ports without link

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Oak
Oak Posts: 2 image  Freshman Member
First Comment Friend Collector
in Switch

I experience the same problem with LBMedia，The switch ports 1-8 are not connected. The indicator light is not on，I had upgraded to the latest firmware and set it to factory default. It still not work，pls help me to fix it

微信图片_20240921232252.jpg

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  • Zyxel_Kay
    Zyxel_Kay Posts: 1,279 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @Oak

    To better understand and assist with your issue, could you kindly provide the following details?

    1. Was your switch functioning normally before, or did this issue occur after any configuration or setup changes?
    2. Please collect the tech-support file from your switch and send it to us via private message. This will help us perform a deeper analysis and troubleshoot the issue further.

    We look forward to your reply.

    Kay

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,279 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @Oak

    If you've already tried rebooting the switch and the interfaces on Ports 1-8 are still unresponsive, there may be a hardware issue with the switch.

    We recommend contacting your seller to initiate the RMA process.

    Kay

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