Admin interface protected by OTP not working after few hours/days

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supportIconSA
supportIconSA Posts: 8 image  Freshman Member
First Comment Friend Collector Second Anniversary
in USG FLEX H Series

Hi,

I have activate Two-factor Authentication for Admin access on my Flex200H (firmware v1.21(ABWV.0).

It's working fine, but after few hours or days, when I connect OTP was not asked.

If I disable/enable admin Access, OTP was asked again but for few times…

This problem exist in previous firmware too.

Best regards

Luc

Accepted Solution

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,315 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @supportIconSA ,

    We were unable to reproduce the symptom you described with our firewall and Google Authenticator.

    To better assist you with the auto email sending issue, we kindly request remote access to your device via Web-GUI and SSH. This will allow our team to conduct a thorough investigation.

    Please check the inbox and send us the related information. Thank you!

    Zyxel_Judy

    Untitled Image
  • Zyxel_Judy
    Zyxel_Judy Posts: 2,315 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    HI @supportIconSA ,

    We will address this issue in the upcoming official firmware release. Please stay updated with the Firewall News & Releases section to know more about the fixes, enhancements, and new features.

    Zyxel_Judy

    Untitled Image

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