I haven't received an download link for the zon utlity although the e-mail address is correct

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knoedelpapa
knoedelpapa Posts: 1 image  Freshman Member
in Switch

Accepted Solution

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,279 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    Answer ✓

    Hi @knoedelpapa and all

    After reviewing this case, we identified an issue with the confirmation email for the ZON utility download. The issue was resolved on October 14th. If anyone has encountered a similar problem, please reapply for the ZON utility download on our website, and it should now work properly.

    Kay

All Replies

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,279 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @knoedelpapa

    Could you please provide the email address you used when applying for the ZON utility through private msg? We would like to investigate the issue further.

    We've sent you a private message to collect more details.

    Kay

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,279 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    Answer ✓

    Hi @knoedelpapa and all

    After reviewing this case, we identified an issue with the confirmation email for the ZON utility download. The issue was resolved on October 14th. If anyone has encountered a similar problem, please reapply for the ZON utility download on our website, and it should now work properly.

    Kay

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