Flex 200H - Memory leak issue with blank pages

GiuseppeR
GiuseppeR Posts: 248  Master Member
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector
edited September 13 in USG FLEX H Series

Hello everyone,

I updated to beta firmware

V1.21(ABWV.0)ITS-24WK35-m5760

but I still have memory leak issues.

As you can see my interface page is blank:

immagine.png

My dashboard has too much spinning wheels:

immagine.png

Notification page is blank:

immagine.png

I'm going to reboot the firewall but I would like to understand what I can do, I'm planning to deploy this unit in 15 days in production.

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,487  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @GiuseppeR ,

    Thank you for informing us that rebooting the firewall resolved the issue.

    If the issue persists, could you please provide SSH or WAN access to your device? This will allow us to remotely investigate the problem. We're also working on reproducing the issue on our end.

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  • GiuseppeR
    GiuseppeR Posts: 248  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector

    Hi @Zyxel_Judy

    it happened again:

    immagine.png

    I logged on to do some packet capturing for @Zyxel_Melen and SMTP server connection tests and I saw this problem.

    As you can see this Flex 200H was online for about a week. Too short time to request a reboot for proper working to manage, for example, notifications:

    immagine.png

    You will see a ticket opened via Nebula page to have SSH to log in

    See you soon, best regards

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,487  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @GiuseppeR ,

    Thank you for granting remote access for our investigation. We will resolve this issue in the upcoming official release.

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  • PeterUK
    PeterUK Posts: 3,316  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary
    edited October 4

    and running

    cmd http-server restart

    does not help

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,487  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @PeterUK ,

    As mentioned earlier, the solution will be included in the next official firmware version, 1.30, so there is no need to use the command as a workaround.

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  • PeterUK
    PeterUK Posts: 3,316  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary
    edited October 15

    And V1.21(ABWV.0)ITS-24WK35-m5760 does not solve the issue after 8 days uptime 😔

  • GiuseppeR
    GiuseppeR Posts: 248  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector

    Unfortunately no.

    I think that with Nebula 18.20 upcoming update (about a week to wait) we are going to see also 1.30 firmware availability for 200H.

    When it will be ready please reboot it remotely (it works, just one of the few functions available via the UI when it is stuck) and when the FlexH reboots (about 12-15 mins) consider a firmware upgrade of it

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