Scan to email on Ricoh printers not working.
KenOkorocha2019
Posts: 2 
Freshman Member
Freshman Member
This is my first USG device and I think I have allowed Gmail's services through security policy but my printers cannot send any messages when scanning is performed on any of my devices. The scan to email settings remains the same on all my devices since the router was replaced. Is there anything I may have missed? Any solutions will be appreciated. Thanks.
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All Replies
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Hi @KenOkorocha2019
Please verify that your printers (or your internal smtp relay) are allowed to access gmail smtp serversgmail.com mail exchanger = 5 gmail-smtp-in.l.google.com. (108.177.126.27)gmail.com mail exchanger = 30 alt3.gmail-smtp-in.l.google.com. (74.125.195.27)gmail.com mail exchanger = 20 alt2.gmail-smtp-in.l.google.com. (64.233.188.26)gmail.com mail exchanger = 40 alt4.gmail-smtp-in.l.google.com. (64.233.179.27)gmail.com mail exchanger = 10 alt1.gmail-smtp-in.l.google.com. (74.125.68.26)
port 25 TCP.
Best regards0 -
It ended up being the gateway settings for the printers. Thanks for the response.0
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