200H 1.30 - Error and crash at configuration change, reverts to 1.21

bbp
bbp Posts: 65  Ally Member
First Answer First Comment Friend Collector Fifth Anniversary

After upgrading to 1.30 ABWV0C0 (from 1.21 ABWV0ITS-24WK37-0909-240801054) and trying to change config, I get the error 50001

Can't reboot because console login is not possible, stuck at "Waiting for netconf server during 60 seconds" after entering the password. It remains hanging there.

After unplugging power to reboot, it will revert to 1.21

Accepted Solution

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,584  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @bbp ,

    Let me provide the conclusion for this case. After updating the firmware we shared, your 200H successfully booted into the new firmware, and the configuration conversion worked properly. So far, everything appears to be working correctly.

    Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP!

    https://bit.ly/2024_Survey_Community

All Replies

  • Asgatlat
    Asgatlat Posts: 100  Ally Member
    First Comment Friend Collector Seventh Anniversary

    as @PeterUK report, see this :

    seems you have to config your flex config file from scratch

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,584  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @bbp ,

    To help us investigate further, could you please provide the following information:

    Go to Maintenance > Diagnostics > System Logs and download the boot-config-error file.

    Go to Maintenance > Firmware/File Manager > Configuration File and download the startup configuration file that works with firmware version 1.21. We will apply it to our USGFLEX200H, upgrade to version 1.30, and observe the issue to determine which configuration settings are incompatible with version 1.30.

    The files can be sent via the private message by clicking to my account > Message

    Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP!

    https://bit.ly/2024_Survey_Community

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,584  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @bbp ,

    Let me provide the conclusion for this case. After updating the firmware we shared, your 200H successfully booted into the new firmware, and the configuration conversion worked properly. So far, everything appears to be working correctly.

    Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP!

    https://bit.ly/2024_Survey_Community