flex 200hp, receiving multiple alert of "device offline" and "device regained contact"

PrevDiaImm · October 30

" The following device goes offline for more than 15 minutes in "xx" site."

" The following device in the "xx" site regained contact with Nebula "

xx stand for the name of my company.

Just in this moring i received 6 of this alert, but there are no problems or issue on connectivity and nothing results from secureporter logs

Zyxel_Melen · October 31

Hi @PrevDiaImm,

Could you enable Zyxel support access so we can check it? Please reference this FAQ to enable Zyxel support access and let me know your organization's name.

https://community.zyxel.com/en/discussion/14234/nebula-how-to-turn-on-zyxel-support-access

PrevDiaImm · October 31

Wich settings do you need to check?

Zyxel_Melen · October 31

Hi @PrevDiaImm,

I'm not going to check your settings but the device connectivity with Nebula.

flex 200hp, receiving multiple alert of "device offline" and "device regained contact"

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