Switch problem - SYS

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Amat
Amat Posts: 3 image  Freshman Member
First Comment
in Switch 

Good afternoon, I have a new Zyxel switch that, when started, keeps the SYS flashing green non-stop and does nothing else. It does not turn on any port. The firmware cannot be updated because it does not detect any connections. How should I proceed?The model is GS1920-8HP. Greetings

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  • Zyxel_Kay
    Zyxel_Kay Posts: 1,279 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @Amat

    To help us understand the issue with your GS1920-8HP switch, could you please provide the following information?

    1. Power Supply: Is the switch receiving sufficient power? The required input for the GS1920-8HPv2 is as follows: image.png
    2. Factory Reset: Have you tried performing a factory reset on the switch? You can do this by holding the RESTORE button for more than 7 seconds. After resetting, please check if the switch returns to normal.
    3. Video Recording: Could you please share a video of the switch's symptoms via private message? This would help us in diagnosing the issue more accurately.

    Kay

  • Amat
    Amat Posts: 3 image  Freshman Member
    First Comment

    Good morning Kay,

    Steps 1 and 2 that you mentioned have been done and it doesn't work either. Sending a video with a private message with the problem.

    Thanks

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,279 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @Amat

    Thank you for sharing the details and the video.

    Based on this information, it seems there may be a hardware issue with your switch. We recommend reaching out to your reseller or local support team to submit an RMA:

    Kay

  • Amat
    Amat Posts: 3 image  Freshman Member
    First Comment

    Good morning Kay,

    Thank you very much for your response and management. I have already opened an RMA with the incident to request a change of equipment.

    Regards,

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