USG20W-VPN: Problems establishing Wifi connection / spontaneous reboots

warwickt · March 2019

Hi Zyxel Lads and Fellow Forum members, are there any updates on whether V4.33 F/ware resolves the intermittent WIFI basestation issue?

Any links +/- would be appreciated. Obviously prefer a solid confirmation

We have a client that is waiting for this. They have the V4.33 f/ware on "standby boot firmware" and are reluctant to try it in production unless their is ample conviction that the firmware will resolve this issue.

Model is usg20VPNw

Many Thanks
Warwick
Hong Kong

moonmoth · March 2019

Hi all, I have an update on the firmware release on 6th March.

I have the USG20W-VPN.
Installed the firm ware on Thursday 7th March.
Wifi has dropped twice (that I know of). Once on the 7th and today 7 days later. Same issue as before with the GUI saying 'updating'. It may have dropped before and then sorted itself out. As it was, I noticed it and managed to get it up again.

Thoughts: It it a lot better than before where it would literally drop wifi every 30 mins making it impractical to use. I did think the first drop out was a fluke and was prepared to say that it was 'rock solid' and fixed but that drop out this morning has me slightly worried. I messed about with the 'Wifi and Guest Wizard' to get it up and running again. Maybe it would have sorted itself out without my intervention. I will need to monitor it a bit longer

NOSE_Admin · April 2019

Hi, I'd just like to report that our Zyxel USG110, running Firmware 4.33(AAPH.0), the latest, has the same problem as the original poster of this thread and the workaround, deactivating the access profile and reactivating it, seems to work.

Arnaud · June 2019

Hello to all.

I have known this problem for at least 4 years with several USG40W, at the time we were in version 3 of the firmware.

the symptoms are always the same: everything works fine for a few weeks, then everyone gets disconnected from wifi.

Zyxel has been asked several times, their answer is always the same: you have to restart the USG because these devices are not made to work 24/24... the joke!

so I set up a script as a consultant, which reboots the USG every week.

and Zyxel is satisfied with that......

As much to say that for my Wifi access points I switched to another much more serious brand, I have had UP access points for more than 120 days (last firmware update, befor it was 250 days !), without the slightest worry.

Zyxel_Stanley · June 2019

Hi @Arnaud

We sincerely apologies for the WiFi related issues you had met and we do care about WiFi stability issue seriously.

Our current released firmware had fixed those raised WiFi issues. You may upload your firmware to this version if you’re still suffering the WiFi issues

ftp://ftp.zyxel.com/USG40W/firmware/433AALB0ITS-WK19-r88384.zip

Meanwhile, we will also evaluate the insufficient part of our test plan especially in WiFi function.

ClaudioLoletti · July 2019

Hi

I am experiencing problems with wifi connection to USG20W-VPN.

Sometimes wifi clients do not get IP address from DHCP.

The problem disappear rebooting the unit.

Firmware version is 4.32.

Will an update to 4.33 solve the problem?

Thanks

FunBizBun · July 2019

https://businessforum.zyxel.com/discussion/comment/8693#Comment_8693

To be honest Claudio, I wouldn't hold my breathe - we've all been having these issues with this router model from the get go and I've finally given up on this unit and ordered a different Zyxel model instead.

If the new model doesn't work I'll officially throw in the towel and not bother with Zyxel as their business offerings don't give me much confidence for anything.