Key Handshake Failures....

Hi @jpblanch75

Key handshake failures can be caused by several factors. We recommend checking out this article to understand the possible causes and how to resolve the issue:

Based on the event log screenshot you provided, we observed the following:

• Disconnection reason codes: 2 and 5
• Disconnection occurs consistently on the 6GHz SSID

Reason code 2 indicates "Previous authentication no longer valid," while reason code 5 indicates "4-way handshake timeout."

We recommend the following troubleshooting steps:

1. Forget the 6GHz SSID network on your Pixel 7 and reconnect, ensuring that the password is correct.
2. Ensure that your Pixel 7 is not too far from the AP. For optimal connectivity, maintain the signal strength at -65dBm or higher.
3. Since your Pixel 7 supports WiFi 6 (2.4GHz + 5GHz + 6GHz), set your 6GHz channel width to 160MHz. We also recommend using Dynamic Channel Selection (DCS) for the channel settings.

If the issue persists after trying these steps, please enable Zyxel support access on your Nebula org., and provide us with your org. and site name so we can investigate further.

Hi @jpblanch75

We noticed that you have enabled Zyxel Support access on your Nebula organization. Upon reviewing your setup, we found that the MacBook Pro devices in your network (two supporting 802.11ax and one supporting 802.11ac) are currently connecting to your 5GHz SSID without issues.

Could you clarify the specific problem you’re encountering with the MacBook Pro? Are you experiencing connectivity issues with the 6GHz SSID, or is it something else? From the client list in Nebula, the listed devices appear to have stable connections. If the MacBook Pro experiencing issues isn’t one of the devices shown, could you share its MAC address? This will allow us to investigate further.

Additionally, we noticed that your 6GHz radio channel selection is locked. We recommend enabling DCS for the 6GHz band. This allows the AP to automatically select the optimal channel, which can improve performance and reduce interference.