SSL inspection

weite
weite Posts: 22  Freshman Member
First Comment Seventh Anniversary
in USG FLEX H Series

We use two USG Flex 200 H and on both devices we have problems with SSL inspection.

The problem is that the websites load extremely slowly. Some pages not at all. I don't know whre I can make a mistake because the settings are simple.

Is here someone who have the same problems. Is this a bug of the firmware? We use the V1.30(ABWV.1)

FW_SSL_1.png
FW_SSL_2.png

Accepted Solution

All Replies

  • PeterUK
    PeterUK Posts: 3,459  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary
    Answer ✓

    Guess its still a problem from when I tested it

    SSL Inspection not running well — Zyxel Community

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,631  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @weite ,

    To better assist you, please let us know:

    • Are all websites loading extremely slowly or failing to load?
    • If only specific websites are affected, please share which pages are experiencing issues.

    Judy

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  • weite
    weite Posts: 22  Freshman Member
    First Comment Seventh Anniversary

    This is short to answer. All websites are loading extremely slowly and break down.

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,577  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @weite,

    I would like to clarify:

    1. Does this issue happen after upgrading to V1.30(ABWV.1)?
    2. Does this issue happen when you also enable the UTM services?
    3. To have a further investigation, can I ask for a remote PC that connects to the USG FLEX H so we can check this issue? If you can provide it, please send the remote PC information to me in a private message. Thanks.

    Zyxel Melen


  • weite
    weite Posts: 22  Freshman Member
    First Comment Seventh Anniversary
    edited November 26

    I configured it in version 1.21 and there was also the problem.

    Yes, the problem only occurs when I enable the UTM service.

    I'll see what I can do to give you access.

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,631  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @weite ,

    For remote assistance, you can send us your TeamViewer or AnyDesk credentials (ID and password) through Community private message.
    Please also indicate your preferred time slot for the session. Our support team is available Monday to Friday, between 1:00 - 9:00 UTC+0.
    We'll connect remotely to help investigate and resolve your issue.

    Judy

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