Can't login on web gui after firmware upgrade to v2.90 on my GS1900-48HP

antonalberdi
antonalberdi Posts: 2  Freshman Member
in Switch
error-login.jpg

If I type a wrong username i can see this message.

no-error-login.jpg

When the user is correct nothing appears but i get this messages spamming on the network console.

netowork.jpg

Tried resetting the device. After resetting it asks for a password change, then I come back to the previous screens. I can't proceed.

Also tried incognito mode, and different browsers.

Any suggestion?

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,630  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    edited November 21

    Hi @antonalberdi ,

    We attempted to replicate your issue by upgrading the GS1900 from V2.70 to V2.90, but we couldn't reproduce the problem in our environment. Please try the following:

    • Turn on Javascript and Cookie setting in your web browser.
    • Turn off Popup Window Blocking in your web browser.

    If the issue persists, please use JAM to record your steps and results so we can further investigate.

    Jam | Build a bug-free product.

    Judy

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  • TiggerLAS
    TiggerLAS Posts: 67  Ally Member
    First Comment First Answer Fifth Anniversary
    edited November 28

    For some time now, the GS1900 switches have had login issues when using Firefox, and to some degree, when using Edge.

    Navigate to the login page for your switch using Edge, and then select "Reload in Internet Explorer Mode". This seems to fix most issues with the GS1900 web interface.

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,572  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @TiggerLAS,

    What's your switch model, version, the edge version? If the Edge version is not up to date, could you update and try again? Because we didn't encounter login issues with Edge. Also, what symptom is your login issue?

    Zyxel Melen


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