USG FELEX 500H, Request failed with status code 500

matef
matef Posts: 1
in USG FLEX H Series

Device update does not work!
The update does not work through Nebula! Even though I bought the license, nothing changed!

Screenshot 2024-07-08 at 17.37.00.png
Screenshot 2024-07-08 at 17.37.46.png

Accepted Solution

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,583  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hi @matef & @gyfdjuysdg,

    This issue was due to the certificate service issue and it is fixed now. Please help to clarify if you still have the error code.

    Zyxel Melen


All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,583  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited July 9

    Hi @matef,

    Could you help set the Global Zone Forwarder with 8.8.8.8 or 1.1.1.1 and refresh the registration status first?

    image.png

    If still have error 500, please help to collect the diagnostic file for us to check. Thanks in advance.

    Zyxel Melen


  • gyfdjuysdg
    gyfdjuysdg Posts: 1  Freshman Member
    First Comment

    I have the same problem

  • Holger_AZ
    Holger_AZ Posts: 8  Freshman Member
    First Comment Friend Collector

    it looks like a lot of people have the same problem

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,583  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hi @matef & @gyfdjuysdg,

    This issue was due to the certificate service issue and it is fixed now. Please help to clarify if you still have the error code.

    Zyxel Melen


  • SandB
    SandB Posts: 21  Freshman Member
    First Comment Sixth Anniversary

    I have the same issue just now.

    My device is USG FLEX 100H.

    I registered my device at NCC.

    Global zone forwarder is set with 1.1.1.1 and 8.8.8.8.

    Internet connection OK, I can see NCC via my device.

    But following message is shown when Licensing → Licenses → Refresh

    "Device Registration Status:Not Registered", "Request failed with status code 500"

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,583  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @SandB,

    Could you provide remote access for me to check? I will send you a message for the request.

    Zyxel Melen


  • lime
    lime Posts: 2  Freshman Member
    First Comment

    Hi, I have this issue too:

    image.png

    I change the Global zone forwarder but nothing happen, could you help me with that?

    This devices was working properly until some days ago. Don't know if it was the upgrade of the firewall that it was installed with errors or what happen.

    Let me know if you need more information. Thanks!

  • Paloma
    Paloma Posts: 2  Freshman Member
    First Comment

    Hi, I have the same issue, that devices (USG Flex 100H) was working properly until some days ago.

    I try to change also the Global Zone forwarder but nothing happen.

    Could you help me?

    image.png

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,583  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @lime & @Paloma,

    Could you share remote access to the firewall or a remote PC so we can check this issue?

    Zyxel Melen


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