my zyxel access point(wac6103d i) not obtaining ip address from switch

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usman
usman Posts: 19 image  Freshman Member
First Comment First Anniversary
edited December 2024 in Wireless

we are using controller NXC5500, before we used to connect to switch then auto ip will be selected by access point. now its not working

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  • Zyxel_Melen
    Zyxel_Melen Posts: 4,616 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @usman,

    Please check if your switch has any VLAN configuration that causes the DHCP discovery packets to not send to the correct interface.

    Zyxel Melen


  • usman
    usman Posts: 19 image  Freshman Member
    First Comment First Anniversary

    yes there is vlan in switch i have connected my laptop to the switch i am getting ip

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,616 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @usman,

    Thanks for your feedback. This looks like your DHCP server has been changed to NXC5500. Please check the original DHCP server configuration and configure it on your NXC5500.

    If this not help, please provide your old and new topology so we can compare the difference.

    Zyxel Melen


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