Flex 200H - Email Daily Report not working

GiuseppeR
GiuseppeR Posts: 314  Master Member
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector
edited December 2024 in USG FLEX H Series

Hello everyone,

after a pair of weeks on production with newest update -V1.30(ABWV.1)- I noticed no Email Daily Report is being delivered as requested during last few days.

I have this firewall:

immagine.png

I went in the relevant area:

immagine.png

Where I disabled, saved, re-enabled, saved but still NO email sent.

Neither manually when I click on "Send Report Now" button:

immagine.png

It is strange because the other email that I set as automatic (backup config) is working properly.

Also the Mail Server Test from here:

immagine.png

is working fine.

Please let me know what to do

All Replies

  • PeterUK
    PeterUK Posts: 3,533  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary

    Getting my Daily Report here fine with FLEX200H

    From your screenshot you have not set E-mail Subject you also need to set Email from and Email to

  • GiuseppeR
    GiuseppeR Posts: 314  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector

    Never set the subject also before opening this thread, but I received the report since some days ago

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,278  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @GiuseppeR

    Could you please provide us with remote web GUI access to the firewall so we can review its configuration?

    I have also sent you a private message to collect the necessary remote access details.

    Kay

  • GiuseppeR
    GiuseppeR Posts: 314  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector

    Hello @Zyxel_Kay

    sorry for being late in reply.

    I'm sending you infos via PM.

    Right now I have a 100HP perfectly working for sending this email while a 200H seems to be stuck.

    I tried again right now.

    I clicked on Send Report Now button and 5 minutes after I see this email:

    immagine.png

    So I logged in the 200H, same click on Send Report Now button but still no results

  • GiuseppeR
    GiuseppeR Posts: 314  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector
    edited December 2024

    Hello @Zyxel_Kay

    to give you the summary list of automatic messages I received from 200H, like this one:

    immagine.png

    I set Email Daily Report since weeks ago and until 2024-11-28 I received it regularly.

    Then it stopped.

    Next messages were received on date like:

    2024-12-09,

    2024-12-11,

    2024-12-14.

    In the meantime emails regarding Configuration File Backup are regularly received.

    Same email, same config, same sender and receiver for all the notifications.

    In the meantime I wrote this post I clicked manually on "Send Report Now" button on that 200H and I received the email about 15 minutes later.

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,278  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @GiuseppeR

    As discussed in our private message, this issue occurs because the efficiency of the internal server responsible for generating these reports may degrade over extended system uptime.

    We plan to enhance this functionality in a future firmware release, estimated to be included in version 1.32, scheduled for Q2 2025. In the meantime, the recommended workaround is to reboot the firewall whenever the issue occurs.

    Stay tuned to https://community.zyxel.com/en/categories/security-gateway-news-and-release for the latest updates.

    Kay

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