Flex 200H - Email Daily Report not working

GiuseppeR
GiuseppeR Posts: 308  Master Member
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector
edited December 2 in USG FLEX H Series

Hello everyone,

after a pair of weeks on production with newest update -V1.30(ABWV.1)- I noticed no Email Daily Report is being delivered as requested during last few days.

I have this firewall:

immagine.png

I went in the relevant area:

immagine.png

Where I disabled, saved, re-enabled, saved but still NO email sent.

Neither manually when I click on "Send Report Now" button:

immagine.png

It is strange because the other email that I set as automatic (backup config) is working properly.

Also the Mail Server Test from here:

immagine.png

is working fine.

Please let me know what to do

All Replies

  • PeterUK
    PeterUK Posts: 3,457  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary

    Getting my Daily Report here fine with FLEX200H

    From your screenshot you have not set E-mail Subject you also need to set Email from and Email to

  • GiuseppeR
    GiuseppeR Posts: 308  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector

    Never set the subject also before opening this thread, but I received the report since some days ago

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,199  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @GiuseppeR

    Could you please provide us with remote web GUI access to the firewall so we can review its configuration?

    I have also sent you a private message to collect the necessary remote access details.

    Kay

    Untitled Image

    See how you've made an impact in Zyxel Community this year! https://bit.ly/Your2024Moments_Community

  • GiuseppeR
    GiuseppeR Posts: 308  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector

    Hello @Zyxel_Kay

    sorry for being late in reply.

    I'm sending you infos via PM.

    Right now I have a 100HP perfectly working for sending this email while a 200H seems to be stuck.

    I tried again right now.

    I clicked on Send Report Now button and 5 minutes after I see this email:

    immagine.png

    So I logged in the 200H, same click on Send Report Now button but still no results

  • GiuseppeR
    GiuseppeR Posts: 308  Master Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector
    edited December 14

    Hello @Zyxel_Kay

    to give you the summary list of automatic messages I received from 200H, like this one:

    immagine.png

    I set Email Daily Report since weeks ago and until 2024-11-28 I received it regularly.

    Then it stopped.

    Next messages were received on date like:

    2024-12-09,

    2024-12-11,

    2024-12-14.

    In the meantime emails regarding Configuration File Backup are regularly received.

    Same email, same config, same sender and receiver for all the notifications.

    In the meantime I wrote this post I clicked manually on "Send Report Now" button on that 200H and I received the email about 15 minutes later.

Categories

Security Help Center

EnglishTiếng ViệtРусскийไทย中文（台灣）