USG Flex 100H empty event log in Nebula

LukeArchbold
LukeArchbold Posts: 3  Freshman Member
First Comment
in USG FLEX H Series

Hi all,

We have a USG Flex 100H installed on a customers site for at least a month when I try to check the event logs in Nebula (Site-wide>Monitor>Firewall>Event log) the log is always empty no matter what keyword or category we search for.

Am I missing a configuration setting?

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,631  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @LukeArchbold ,

    If you cannot view the firewall event logs in Nebula, this may be due to two reasons:

    • System Log is disabled.

    To resolve this:

    1. Navigate to Log & Report > Log Settings
    2. Change System Log setting to "Normal"
    image.png

    • The firewall device is offline in Nebula.

    Check the device's connection status and ensure its properly connected to the Nebula control center. If the firewall still offline, please enable Zyxel support. Additionally, please provide us with the name of your Nebula organization/site here or via the private message by clinking to my account > Message.

    Judy

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  • LukeArchbold
    LukeArchbold Posts: 3  Freshman Member
    First Comment

    Thanks Judy,

    When I make this change and apply the setting the System Log returns to default settings rather than apply the changes.

    2024-12-20 09_09_22-34.247.173.104_23741_apps_logreport_logsettings - Brave.png

    Default settings

    2024-12-20 09_09_40-34.247.173.104_23741_apps_logreport_logsettings - Brave.png

    The firewall appears in Nebula and I can use remote configurator to login and make changes, however I have noticed that it does not seem to be reporting back correctly.

    2024-12-20 09_07_21-Zyxel Nebula - Dashboard - Brave.png

    I cant see the port status of the device (its definitely connected)

    2024-12-20 09_15_09-Zyxel Nebula - Firewall - Brave.png

    Unfortunately we do not have control over the buildings router, is it possible that traffic is being blocked?

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,631  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @LukeArchbold ,

    Thank you for sharing your Nebula organization/site information via private message. Unfortunately, we are still unable to access your site. It appears that the Support access hasn't been successfully enabled. Could you please enable Zyxel support?

    Judy

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