AP not working

enricandre · December 20

Dear All,
I had one switch with two APs connected for several months (no changes made), and everything was working.
For several days 1 is working and the other one is not…
It blinks green and orange for 1 sec. I've tried connecting directly to the switch and changing the cable, but nothing is working.
The device is always offline...
can you check my settings?

organization's name is Empowering Students
I've already invited Zyxel support as administrator ;)

Zyxel_Melen · December 20

Hi @enricandre,

Could you swap your AP to clarify if this is a hardware issue? Currently, the AP cannot link up but the switch can deliver power.

Swap steps:

Swap AP only. Keep the cable connected to the same switch port.

enricandre · December 20

Ok!
I'll try during the afternoon ;)

enricandre · December 21

I swapped them and the one that was working is still working…the other one no!
Next steps?
What I have to do?

Zyxel_Melen · December 23

https://community.zyxel.com/en/discussion/comment/73004#Comment_73004

Hi @enricandre,

Thanks for your update. I also checked the current AP status and the issue AP is now online with a power adaptor. This hardware issue seems to be related to PoE. Please feel free to follow the below link to submit an RMA request:

Zyxel Support Portal [RMA] - Claiming Warranty Service for a Zyxel Product? (Using the RMA-Process) – Zyxel Support Campus EMEA

AP not working

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