how to unregister device?

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bkending
bkending Posts: 3 image  Freshman Member
First Comment
in Security

How can i unregister device from portal.myzyxel.com?

on premise device flex 500

Best Answers

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,929 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓
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    Hi @bkending,

    I would like to disable the security subscriptions that were included when I registered my device.

    Can I say you want to disable the security trial license from your device? If yes, please send me your device information, so we can help to disable it. Please correct me if I'm wrong.

    Zyxel Melen


  • bkending
    bkending Posts: 3 image  Freshman Member
    First Comment
    Answer ✓
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    You are absolutely right.

    I have sent you info.

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,929 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Options

    Hi @bkending,

    Since portal.myzyxel.com doesn't support unregistering devices, could you share your purpose for the unregisteration?

    Zyxel Melen


  • bkending
    bkending Posts: 3 image  Freshman Member
    First Comment
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    I would like to disable the security subscriptions that were included when I registered my device.

    But I don't want to wait 30 days for the trial to end.

    So, my way of doing this is to unregister the device and register it again after 30 days.

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,929 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓
    Options

    Hi @bkending,

    I would like to disable the security subscriptions that were included when I registered my device.

    Can I say you want to disable the security trial license from your device? If yes, please send me your device information, so we can help to disable it. Please correct me if I'm wrong.

    Zyxel Melen


  • bkending
    bkending Posts: 3 image  Freshman Member
    First Comment
    Answer ✓
    Options

    You are absolutely right.

    I have sent you info.

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