XGS1250-12 - all 10G ports are not working after short power outage

stoicavictormarius
stoicavictormarius Posts: 7  Freshman Member
First Comment
in Switch

Seems that with my XGS1250-12 I just faced the same issue as described here https://community.zyxel.com/en/discussion/14655/xgs1250-12-port-9-and-10-dont-work-after-power-down. More precisely last night there was a short power outage and in the morning I found that all 10G ports were not usable anymore, although just one was used when the power outage happened.
On the other hand, all 1G ports are working just fine and I can still access and manage the switch via the web interface.
The switch was bought on 12.07.2022, thus it is out of the 2y warranty.
Is this already a known hardware issue? Can I still raise a RMA request?

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,667  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @stoicavictormarius ,

    Could you help to loop the 10G ports were not usable to another port in order to confirm if the port can be up or not, if it doesn't works then please use this link to directly contact our local support for RMA. They'll confirm with you.

    https://support.zyxel.eu/hc/en-us/articles/360002463234-How-do-I-claim-warranty-service-for-my-Zyxel-product-RMA-Process-

    Judy

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    See how you've made an impact in Zyxel Community this year! https://bit.ly/Your2024Moments_Community

  • stoicavictormarius
    stoicavictormarius Posts: 7  Freshman Member
    First Comment

    I have done the loop test with all the ports and also tested them with several laptops with working 1G or 10G ports. Unfortunately no connection is negotiated.

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