Why was I downgraded

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ITONICS
ITONICS Posts: 3 image  Freshman Member
First Comment
in Nebula

Our organisation has just been downgraded to base pack because we did not license 1 of our devices that we are testing. We did not remove it after testing and now I can not contact support because we have been downgraded.

Why is it that we are downgraded for 1 unlicensed device when we have 6 other licensed devices on a Nebula Plus Pack. How can we be downgraded because of that 1 device? If I remove that device will we be upgraded again?

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,317 image  Guru Member
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @ITONICS ,

    To maintain your organization's PRO/PLUS status, please ensure all devices have a PRO/PLUS license. To resolve your current situation, remove any unlicensed test devices, and your organization's status will be automatically upgraded.

    Zyxel_Judy

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  • ITONICS
    ITONICS Posts: 3 image  Freshman Member
    First Comment

    Thank you.

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