FWA505 needs rebooting

Coco
Coco Posts: 4  Freshman Member
First Comment
in Nebula

I lose internet connection on this daily. The router worked fine for about a month but now it needs rebooting daily. I have tried using ISP bands on Network Settings/Broadband/Cellular Bands but this does not help.

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,149  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Coco,

    May I know:

    1. What is your current firmware version?
    2. What is your configuration?
    3. What is your signal strength when the issue happens?
    4. Can you ping 8.8.8.8 and resolve the domain when the issue happens? (P.S. To resolve a domain can use nslookup google.com)
    Zyxel Melen


  • Coco
    Coco Posts: 4  Freshman Member
    First Comment

    Hi Melen, thanks for your reply.

    1. Version is V1.18(ACKO.1)C0
    2. Configuration is as it came except: a) Firewall is set to medium strength b) Changed SSID name and password c) changed APN names and bands per ISP (see attached)
    3. Signal strength is max
    4. Issue not happened again since I posted so can't try the ping test
    APN settings.png
    Band 1.png
    Band 2.png
  • Coco
    Coco Posts: 4  Freshman Member
    First Comment

    I have update to latest version of firmware ACKO.4 but now having to reboot daily/ every 2 days to have internet access. Am at the point of returning the router for refund. Zyxel should not be selling these if they do not work efficiently.

  • TalkiToaster
    TalkiToaster Posts: 4  Freshman Member
    First Comment

    I don't have an answer to your issue, but I have the exact same problem.

    Thankfully I only need this as my backup connection, so I've connected it to a smart plug so I can restart it whenever I get the offline notification from Nebula.

  • Carb81
    Carb81 Posts: 4  Freshman Member
    First Comment

    We have a flex 50 wich we have to reboot dayly, bin in contact with support but still no resolution

  • TalkiToaster
    TalkiToaster Posts: 4  Freshman Member
    First Comment

    I'm going to be replacing my own FWA505 (with a different brand) as the drop outs continue.

    I've found that it's unsuitable even as a backup connection, as my main connection dropped last night and my failover didn't work as the FWA505 had also dropped its WAN connection.

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