impossible to update the firmware module on my device.

Arona · February 2025

i'd like to update the firmware module, but.. it's impossible on my device.

and it stopped working after an upgrade of the firmware.

Zyxel_Judy · February 2025

Hi @Arona ,

To better support you, could you share the device name and firmware version?

Arona · February 2025

https://community.zyxel.com/en/discussion/comment/74598#Comment_74598

device name Nr7101 and firmware version is the last available on your website.

Zyxel_Judy · February 2025

Hi @Arona ,

Which version of NR7101 are you using - the NR7101 with firmware V1.00(ABUV.11)C0 or the Nebula NR7101 with firmware 1.16(ACCC.1)C0?

Arona · February 2025

https://community.zyxel.com/en/discussion/comment/74810#Comment_74810

I tried both with no success.. what do you suggest ? Otherwise I will throw it into the garbage

Zyxel_Judy · February 2025

Hi @Arona ,

All module firmware of NR7101 can be downloaded at this link:

Zyxel 5G Devices [NR Series] - Advanced Downloads [Firmware and other resources] – Zyxel Support Campus EMEA

The module firmware names indicate both the version to be installed and the one to which you can upgrade. All updates must be installed sequentially, following the correct order, one by one.

G502QEAAAR01A04-R11A03 - R11A03 Firmware - (from R01 (A04) to R11 (A03))
RG502QEAAAR11A03-R11A06 - R11A06 Firmware - (from A03 to A06)
RG502QEAAAR11A06M4G - R11A07 Firmware - (from A06 to A07)
RG502QEA_R11A07 - ZYXELR13A02 Firmware - (from R11A07 to ZYXELR13A02)
ZYXELR13A02 - ZYXELR13A04 Firmware - (from ZYXELR13A02 to ZYXELR13A04)

Please contact if we can be of any help.

Arona · February 2025

https://community.zyxel.com/en/discussion/comment/74869#Comment_74869

yes but.. since the firmware in the system is not present.. what can i choose to start from? and .. always i try to update the system reply to me the image is illegal

Zyxel_Judy · February 2025

Hi @Arona ,

We would like to assist you by checking your device directly and upgrading the module firmware through a remote session.

Could you please share your availability between 01:00 - 09:00 (UTC+0), Monday to Friday? You can send your TeamViewer/AnyDesk ID and password via private message by clicking on my account > Message.