impossible to update the firmware module on my device.

2»

Comments

  • Arona
    Arona Posts: 23  Freshman Member
    First Comment Friend Collector

    Just to update the topic:

    Remote session didn't solved the problem. Just collect info and logs of the modem. Keep you updated

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,934  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    edited February 17

    Hi @Arona ,

    The remote session result shows the device cannot read the module information at all. As confirmation, we determine it is the hardware failure of module initialization. Please kindly to proceed the RMA service.
    The link to MRA here

  • Arona
    Arona Posts: 23  Freshman Member
    First Comment Friend Collector

    It's out of period of warranty.

    This product is going into the garbage

    Purchased a 7302 on Amazon but it will go back to the seller. Can not handle zyxel anymore. Thanks

  • Arona
    Arona Posts: 23  Freshman Member
    First Comment Friend Collector

    @Zyxel_Judy is there a way to repair it , paying for the service?

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,934  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @Arona ,

    Please complete the RMA form above and include your repair request. Our local support team will follow up with you to discuss the details.

  • Arona
    Arona Posts: 23  Freshman Member
    First Comment Friend Collector
    edited February 21

    https://support.zyxel.eu/hc/en-us/requests/490650

    @Zyxel_Judy

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,934  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @Arona ,

    We received your RMA request. The local support team will contact you to discuss the next action.

  • Arona
    Arona Posts: 23  Freshman Member
    First Comment Friend Collector

    @Zyxel_Judy it looks like a joke.

    It's been 3 weeks your are taking time for a prodcut that's damage for your updating firmware procedure.

    Now, the news is that the product is out of warranty ( as said to you twice! ) and nothing can be done.

    perfect!

    just not let the user waste time and for this reason i'm disappoint of your approach and your RMA procedure that is useless.

    Screenshot 2025-02-25 alle 12.49.19.png
  • Zyxel_Judy
    Zyxel_Judy Posts: 1,934  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @Arona ,

    We suggested you contact the local RMA department since your device is out of warranty, and you asked about options for repair service and associated costs.

    From the discussion between you and the local RMA team, we found that you only submitted the RMA form without specifying your willingness to pay for repairs. Additionally, we discovered that your NR7101 is a second-hand device, and you don't have the original purchase invoice. The local RMA team determined that a device replacement is not possible in this case due to all the reasons mentioned above. Therefore, please contact your ISP or the seller for help.

  • Arona
    Arona Posts: 23  Freshman Member
    First Comment Friend Collector

    you didn't discover anything. this situation is well know from the beginning . No worry!

    poor assistance for poor products!

    Bye bye!

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