switch GS1915-8EP on Nebula doesn't show port usage

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simone
simone Posts: 6  Freshman Member
First Comment Fifth Anniversary
in Switch

Hi community,
why my switch doesn't show information about ports usage?

image.png

thanks
Simone

Accepted Solution

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,317  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @simone ,

    We are unable to access the "nerbini" organization. Could you please verify our Zyxel support privileges for this organization?

    Regarding the "erika" organization, when accessing the organization, we found it was in Cloud-saving mode.

    Cloud-saving mode.png

    After disabling Cloud-saving mode and reviewing the site's switch, we observed some port status as below. It seems normal here.

    image.png

    Could you please provide the following details for our review: the problematic Nebula organization/ Site name and switch name.

    Zyxel_Judy

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,317  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @simone ,

    In our site, the ports display as shown in the image.

    image.png

    Could you please clarify what you mean by "information about ports usage"?

    Are you asking why there are connections to the switch however the ports appear gray? Or what specific information do you expect to see displayed in this section?

    By the way, please enable Zyxel support. Additionally, please provide us with the name of your Nebula organization/site here or via the private message by clinking to my account > Message.

    Zyxel_Judy

  • frjonatan
    frjonatan Posts: 55  Ally Member
    5 Answers First Comment Friend Collector Second Anniversary
    edited February 21

    @simone

    Hi, I had a similar problem last night, it resolved itself after 10-15 minutes

  • simone
    simone Posts: 6  Freshman Member
    First Comment Fifth Anniversary

    Hi Judy,

    thanks for your quick reply.
    Yes, all the ports are connections to the switch however the ports appear gray.

    I enabled the Zyxel support, both the organization "nerbini" and "erika" have the same issue.

    thanks in advance for your support

    Simone

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,317  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @simone ,

    We are unable to access the "nerbini" organization. Could you please verify our Zyxel support privileges for this organization?

    Regarding the "erika" organization, when accessing the organization, we found it was in Cloud-saving mode.

    Cloud-saving mode.png

    After disabling Cloud-saving mode and reviewing the site's switch, we observed some port status as below. It seems normal here.

    image.png

    Could you please provide the following details for our review: the problematic Nebula organization/ Site name and switch name.

    Zyxel_Judy

  • simone
    simone Posts: 6  Freshman Member
    First Comment Fifth Anniversary

    Hi Judy,

    I enabled only erika and not nerbini, after your update I applied the same fix also to nerbini.

    Now everything are working fine.

    Thank you very much
    Simone

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