No entries in device insight

Simon_B · February 25

Hi,

I have configured one device insight profile. Inside this only the criteria for OS "Windows" is selected.

I would have now expected, that my laptops and desktops are listed in the device insight table of monitoring, but this table is always empty.

I'm sure I have misunderstood or done something wrong.

Kind regards

SB

Zyxel_Judy · February 27

We've attempted to reproduce your issue in our test environment and can successfully see the devices in Monitor > Device Insight.

Please verify that the 'Enable' checkbox is selected in your configuration settings.

Simon_B · February 28

🤨 it was and is still enabled

Zyxel_Judy · March 7

Since we can successfully see the devices in Device Insight on our site, we'd like to access your device directly to proceed with this case.

Please follow the instructions in the article and send us the device's GUI remote access details via private message.

All Replies