500H - Error while DDNS updating

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Mk88_it
Mk88_it Posts: 75 image  Ally Member
First Comment Friend Collector Third Anniversary
in USG FLEX H Series

500H - This is the error randomly shows from the gui when i try to manually update the ddns

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  • Zyxel_Melen
    Zyxel_Melen Posts: 4,244 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Mk88_it,

    I'm checking it with our engineer. In the meantime, may you enable Zyxel support access so I can confirm and record a video of this issue? The issue site is the same as before, is it correct?

    Zyxel Melen


  • Mk88_it
    Mk88_it Posts: 75 image  Ally Member
    First Comment Friend Collector Third Anniversary

    Hello @Zyxel_Melen yes it's the same site but this issue there was before the firmware update to V1.31(ABZH.0)ITS-0227-GUI. You should be able to connect to our 500h with your dedicated access with anydesk

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,244 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Mk88_it,

    Thanks! I have asked our engineer to check this issue. I will keep you posted.

    Zyxel Melen


  • Mk88_it
    Mk88_it Posts: 75 image  Ally Member
    First Comment Friend Collector Third Anniversary

    Hi @Zyxel_Melen I saw you were working on our 500H remotely. I would like to specify that the error message appears only when you click on the update button

    image.png
  • PeterUK
    PeterUK Posts: 4,264 image  Guru Member
    250 Answers 2500 Comments Friend Collector Eighth Anniversary

    Maybe to error happens with a PPP as backup?

  • Mk88_it
    Mk88_it Posts: 75 image  Ally Member
    First Comment Friend Collector Third Anniversary

    I tried with other wan interfaces before this configuration but the error was the same. It only appears when I click the button Update to force the job. The workaround that I found to temporarily solve the situation is to edit the profile with everything you want and save, then re-click the button Update and it works.

  • PeterUK
    PeterUK Posts: 4,264 image  Guru Member
    250 Answers 2500 Comments Friend Collector Eighth Anniversary
    edited March 7

    I have not seem this error when using the update button in DDNS....maybe the name you have given the interface is a problem?

    or maybe try with only primary and Auto?

  • Mk88_it
    Mk88_it Posts: 75 image  Ally Member
    First Comment Friend Collector Third Anniversary

    I have no ideas at the moment, i've tried with different profile/interface names too… after lot of troubleshooting I decided to open this discussion. Zyxel's engineers have been connected to our device for last few days and I think we have to wait a response form them. @Zyxel_Melen do you have any updates?

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,244 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Mk88_it,

    Thanks for the previous message. We know this issue occurs after clicking the "Update" button. Unfortunately, we need to upgrade a debug firmware to collect more details. I will directly upload the debug firmware to the AnyDesk PC.

    Zyxel Melen


  • Mk88_it
    Mk88_it Posts: 75 image  Ally Member
    First Comment Friend Collector Third Anniversary

    Hello @Zyxel_Melen, I just installed new code firmware V1.31(ABZH.0)ITS-m7615-250101359 provided to me by @Zyxel_Judy , but the DDNS update issue is still present.

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