NWA130BE: Homekit not responding when DNS Threat/IP Reputation Filter enable.

JurgenS
JurgenS Posts: 3  Freshman Member
Zyxel Certified Network Administrator - Nebula First Comment
in Wireless

Hello,

My network consist of 2 switched (XMG1915-10E and GS1915-8) that are located in 2 different rooms. All devices have a NCC pro license.

On my main switch (XMG1915-10E) I have hooked up my access point (NWA130BA) and on the other switch is my AppleTV. This apple TV is my homekit hub for all my lights.

However, when I switch on DNS Threat/IP Reputation Filter (Configure/ access point /security service), the homekit devices stop responding.

I would like to use the DNS protection, but I have no idea what the issue might be.

Anyone had this issue or knows how to solve it?

Thanks,

Jurgen

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,209  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @JurgenS,

    You can check the event log to find which domain/IP was blocked.

    image.png

    Then set it to the allowed list.

    image.png

    If you need any further help, please enable Zyxel support access so we can help check this issue.

    Zyxel Melen


  • JurgenS
    JurgenS Posts: 3  Freshman Member
    Zyxel Certified Network Administrator - Nebula First Comment

    Goodmorning,

    I tried as suggested and did not find any DNS threat blocks that are linked to apple/homekit.

    We noticed also that some icloud functions are not working as aspected when DNS Threat/IP reputation filter is enabled. One example is managing our daugthers screen time through Icloud.

    And in the mean time I also found that my company's VPN does not function when this filter is enabled. No blocked DNS's/ip found in this case.

    I will enable Zywel support access since I am unable to find any reason for this behaviour.

    Schermafbeelding 2025-03-11 100118.png

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