Error CLI Number:4-NXC5500

emuda
emuda Posts: 11  Freshman Member
Zyxel Certified Network Administrator - Security First Comment Friend Collector First Anniversary
in Wireless

Hi Community,

Starting this week, i have been having an issue with NXC5500. The controller is not onboarding WAX655E APs. They are reachable via web access, responding to pings, etc. but offline in NXC. An issue is, every time i am working on the controller in APs management, i get an error-as shown in the image every time i refresh.

image.png

I looks like there is no firmware available for these controllers in store.

NXC5500
FMW version: V6.10(AAOS.2)/V1.05

Any suggestions?

Thanks and Regards.

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,116  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @emuda,

    NXC5500 is an EOL device, which latest firmware version doesn't support WAX655E.

    image.png

    To manage your WAX655E centralized, we recommend trying the Nebula control center.

    Regarding the error message, you seem to have entered an additional space for the device's information. Please check if you entered the device's information correctly.

    Zyxel Melen


  • emuda
    emuda Posts: 11  Freshman Member
    Zyxel Certified Network Administrator - Security First Comment Friend Collector First Anniversary

    Hi @Zyxel_Melen ,

    thanks for response. Based on my location, i am afraid cloud won't work with us as we do not have reliable internet all the time and would be hard to adopt Nebula cloud and besides, all APs are in the same location.

    Any other suggestions?

    Can Zyxel allow Hybrid?

    Regards,

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,116  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @emuda,

    Thanks for the info. Another method is using a Zyxel firewall to act as an AP controller.

    Zyxel AP doesn't support Hybrid mode, it can only run in one mode. Nebula, controller, or standalone mode.

    Zyxel Melen


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