Cloud CNM 3.1.1 device status

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Vadim
Vadim Posts: 10
First Anniversary Friend Collector First Comment
edited April 2021 in Security
Hello. We have offline device since 11.04.2019 and this one still online but with "pending" status. In which period this device will be in "offline" status? In which time period (delay) the status changing and icon too?
Thank you.

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  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,366  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @Vadim  

    After device managed by SecuManager, then will send periodic inform to server side per 900 seconds. If fail for 2 times, then server side will shows offline.

    You may further checking on the internetworking stability and also see if  this symptom disappears after rebooting the USG40
  • Vadim
    Vadim Posts: 10
    First Anniversary Friend Collector First Comment
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    Hello,
    Yes, all what you say is true and works fine. All devices configured with daily reboot. But this one was offline without any connections and without power. So, then how CloudCNM shows "online" status if this device didn't send any connection requests in 4 days?
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,366  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @Vadim

    I will send you private message for check this issue more details.

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