Nebula Cloud Service Incident 2025-04-10 06:56 - 09:01 (UTC+0)

Zyxel_CSO
Zyxel_CSO Posts: 457  Zyxel Employee
5 Answers First Comment Friend Collector Eighth Anniversary
edited April 10 in Nebula Status and Incidents

Dear Nebula Users,

The system had some issues due to an incident.

Issue Started from:
2025-04-10 06:56 (UTC+0)

Resolved:

2025-04-10 09:01 (UTC+0)

Issue Symptom & Risk:
- Some CC page get error

Note: This incident does not affect Nebula devices and their local network services if there is no any configuration change.


If you observe any issues that do not match the symptoms & risks mentioned above, please contact @Zyxel_CSO

We apologize for any inconvenience this has caused.
Zyxel Nebula Support

Zyxel Nebula Support

Comments

  • Zyxel_HsiuTe
    Zyxel_HsiuTe Posts: 23  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch First Comment

    Dear Nebula Users,

    We sincerely apologize for the inconvenience caused by the ongoing incident. Our team is actively working to resolve it. We will provide hourly updates until the issue is fully resolved.

    If you have any questions or concerns, please don't hesitate to reach out @Zyxel_CSO .
    Thank you for your patience and understanding.

  • Zyxel_HsiuTe
    Zyxel_HsiuTe Posts: 23  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch First Comment

    Update:

    Resolved:

    2025-04-10 09:01 (UTC+0)

    Zyxel Nebula Support

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