Is there a way to remove one of the test services that came in a standard 30 days test version?

wolfman
wolfman Posts: 4  Freshman Member
First Comment
in Service & License

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  • Zyxel_Judy
    Zyxel_Judy Posts: 2,067  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @wolfman ,

    Could you please share with us the following information:

    • The device's MAC address
    • Security pack name
    • The specific service you want to remove
    • Your reason for wanting to remove this service
  • wolfman
    wolfman Posts: 4  Freshman Member
    First Comment
    edited April 16

    The security pack I want you o remove is obviously the Web filtering servixe which prevents me from accessing my internal html pages because it classifies them as being unsecure. The name of the service that pops up is Trellix.

    So please remove this thing - I don't want to switch back to my old USG40 and wait until the test period to this unwanted servie has finally expired.

    — MAC address & SN number are removed by Zyxel agent—

    Many thanks in adavance.

    Wolfgang Schiketanz

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,067  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    edited April 18

    Hi @wolfman ,

    The Web Filtering license applies to the Web Content Filter and DNS Content Filter functions. This license is unlikely to be causing the issue preventing access to your internal HTML pages.

    image.png

    We recommend checking other settings related to your internal HTML pages first.
    If you still wish to remove the trial Web Filtering license, please confirm, and we will proceed with implementation.

  • wolfman
    wolfman Posts: 4  Freshman Member
    First Comment

    Disabeling all the content filters did not change anything. Then I switched back to my old USG40 and it works there without any problems. So please remove the web filtering service - I hope that this will resolve the issue.

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,067  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @wolfman ,

    We would like to inform you that it is not possible to terminate a single service individually. The only option available is to terminate the entire GSP trial Pack.

    prevents me from accessing my internal html pages because it classifies them as being unsecure. The name of the service that pops up is Trellix

    We would also like to help you investigate the issue regarding your inability to access your internal HTML. Please share the following detailed information with us:

    • Your network topology related to your USG FLEX 100, your end client, your internal HTML setup. Information on how your devices are connected, the IP addresses and other relevant configuration details.
    • The exact error message you receive when attempting to access your internal HTML, providing the screenshot if possible.

    Additionally, please enable WAN access to facilitate our investigation.

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