NWA130BE drops all 2.4ghz connections and wont let anything reconnect.

hcker2000 · April 22

After about a week of having my new NWA130BE the device has been dropping all 2.4ghz clients and not allowing any to reconnect. A reboot solves the issue.

I grabbed diagnostic info while all the 2.4ghz connections are disconnected. Whats the best way to get this to you?

Also as far as I can tell nothing has changed between when I first got the device and now. No config changes or new devices added.

Zyxel_Melen · April 22

Hi @hcker2000,

You may send me a private message. Additionally, if you can't upload the file in the private message, please zip it first.

May I know what mode your AP is running? If it is Nebula mode, did you enable MLO function for this SSID? If so, could you disable it and try again?

hcker2000 · April 22

It is running in stand alone mode. Really simple setup with one ssid, wpa2 auth. Sending the zip now.

Zyxel_Melen · April 24

Hi @hcker2000,

Thanks for the diagnostic file. The 'connection failed' issue with 2.4 GHz devices is because they encounter a key handshake fail event. Please reference this FAQ to troubleshoot this issue:

https://community.zyxel.com/en/discussion/17829/what-does-the-blocked-by-key-handshake-fail-log-mean-and-how-to-resolve-the-issue

NWA130BE drops all 2.4ghz connections and wont let anything reconnect.

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