Inconsistent firmware versions

Options
MCFH
MCFH Posts: 19 image  Freshman Member
First Comment Friend Collector Eighth Anniversary
in USG FLEX H Series
Screenshot 2025-05-07 081833.png

The release date is different on the cloud compared to my device, the version numbers are the same, but date different and I can't upgrade.

Something looks wrong?!

All Replies

  • MikeForshock
    MikeForshock Posts: 60 image  Ally Member
    First Comment Friend Collector Fifth Anniversary

    Cant even download from the myZyxel portal, not sure what they are doing.

    The quick start guide in the box is funny though: wrong product pictures and just says to download on website haha.

    Things are not going well on this transition…

  • Zyxel_James
    Zyxel_James Posts: 809 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 100 Answers

    The "release date" shown under the Running Firmware Status on the device reflects the firmware build date.
    On the other hand, the date shown in the Cloud Firmware Information refers to the upload date when the firmware was published to the cloud.
    That’s why there may be a slight difference between the two, even though the version numbers are the same.

    Now H series is only allowed to upgraded from Cloud, that's why you can't find it on myZyxel portal

  • MCFH
    MCFH Posts: 19 image  Freshman Member
    First Comment Friend Collector Eighth Anniversary
    https://community.zyxel.com/en/discussion/comment/77339#Comment_77339

    That doesn't strike me as consistent - I would think it makes more sense to show the build date in both cases. The upload date is kind of irrelevant!

Categories

Security Help Center

EnglishTiếng ViệtРусскийไทย中文（台灣）