FWA710 System Failure

rhalbheer
rhalbheer Posts: 3  Freshman Member
First Comment
in Wireless

Hi all,

sorry but I am completely lost. I just got a FWA710. I added a SIM and the LED for the WAN turns Amber. However, the status LED is Red.

When I log on to the management site, everything seems to be ok.

Router.png

I do not see anything to be fixed but I do not have Internet access.

Can somebody help me?

Thank you

Roger

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,159  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    HI @rhalbheer ,

    the LED for the WAN turns Amber. However, the status LED is Red.

    We need additional clarity regarding your description. Please refer to the image below to identify which LED colors correspond to which status indicators.

    image.png

    However, from your local management GUI, we can see that the signal strength is -114 dBm, which is extremely weak. This is likely causing your cellular connection to drop and resulting in the loss of internet connectivity. We recommend relocating your FWA710 to a position where it can receive a signal strength of at least -85 dBm, with better than -75 dBm being ideal for optimal performance.

  • rhalbheer
    rhalbheer Posts: 3  Freshman Member
    First Comment

    You are right, I messed the LEDs up (the one near the SIM seems not to be the signal strength)

    I do not get an internet connection and I do not see and error in the logs. The SIM card worked on another router, the mobile signal works for all the other devices in the houshold.

    That's the best I can get:

    Screenshot 2025-05-08 204655.png

    Now both are kind of Amber

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,159  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @rhalbheer ,

    The signal strength of -98dBm remains poor for a connection.

    Please remember that the FWA710 is an outdoor mobile router designed to be installed on your roof or another outdoor location. The device features embedded directional antennas, so for optimal signal reception, ensure the FWA710 is facing toward the base station.

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