Cant login to my GS1900hpv24

Larmhenrik
Larmhenrik Posts: 6  Freshman Member
First Comment
in Switch

Hi! I purchased 2 new GS1900hpv24 PoE switches. When I access the switches I'm promted to change default password which I do. But when I try to login again, nothing happens. If I try with a wrong password I'll get the error msg for incorrect password but when I try with the correct password, nothing happens. It's like the Loginbutton doesnt work.

I have 2 older GS1900 switches that works without any proeblems. I've tried using both W10 and W11 computers and Edge, Fitrefox and Chrome but all the same result.

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,167  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @Larmhenrik ,

    Please try logging in your new GS1900HPv24 using a private/incognito browser window with the correct password. This will ignore the exist cookie and cache.

    If you continue to experience the same issue, use this tool https://jam.dev/ to record your login process and share the recording with us for further troubleshooting.

  • Larmhenrik
    Larmhenrik Posts: 6  Freshman Member
    First Comment

    I tried with incognito but it didn't help. Here's the Jam-video

    https://jam.dev/c/5e5de80b-234a-4753-86ac-b1e44b64a660

    And I can also add that I enabled Java and cookies and pop-up blocker is disabled.

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,167  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @Larmhenrik ,

    To proceed with your case, we need to establish a remote session to your switch's local GUI. Please check your community inbox for detailed instructions.

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,167  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @Larmhenrik ,

    We have been unable to reproduce the issue you are experiencing when using our password. To further investigate, could you please share your new switch's current password with us? This would allow us to test whether we can replicate the issue under the same conditions you are facing.

  • Larmhenrik
    Larmhenrik Posts: 6  Freshman Member
    First Comment
    edited May 9
  • Larmhenrik
    Larmhenrik Posts: 6  Freshman Member
    First Comment

    I've messaged you the password

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,167  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    HI @Larmhenrik ,

    We've reproduced the issue using the password you provided. We believe the problem occurs because the password contains a quotation mark ("), which appears to be a disallowed character.

    We'll evaluate adding an enhancement to clearly indicate which characters are allowed for passwords. In the meantime, please reset your GS1900-24HPv2 to factory configuration and change the password according to the following rule that we shared in the User Guide:
    "Enter your new system password using the keyboard characters ('a – z', 'A – Z', '0 – 9', ~!@#$%^&*()_+`–={}[]:;<>./). The allowed string length is 1 to 64."

  • Larmhenrik
    Larmhenrik Posts: 6  Freshman Member
    First Comment

    OK. Thank you for taking your time to adress the issue. I will reset and change the password to something else.

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